1.1 YOU MUST READ THESE TERMS AND CONDITIONS OF USE BEFORE USING THIS SITE. If you use the Nobel, Ltd web site, www.nobelcom.com, (the "Site"), you are agreeing to abide by all of the provisions set forth in this Agreement between you and Nobel, Ltd.
1.2 Nobel, Ltd. (Nobel) is based in Hamilton, Bermuda. Nobel makes no claims that the Content (see Section 2.1) is appropriate or that it may be downloaded or used outside of the United States. Access to the Content or Product (see Section 2.3) may not be legal by certain persons or in certain countries. If you access the site from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.
1.3 Nobel may change, add or remove portions of this Agreement at any time, but if it does so, it will post such changes on the site.
1.4 Nobel may discontinue, change, or suspend any aspect of the site at any time. Nobel may change, discontinue, or suspend the availability of any database, Content, feature, or Product of the Site. Nobel may impose limits on features, including services, use, or restrict your access to parts or all of the Site without notice or liability.
1.5 These Terms and Conditions may be available in multiple languages on various NobelCom.com websites; in the case of a conflict between any other language version and the English language version of these Terms and Conditions, the English language version shall always control.
1.6 The prices displayed on this website and all affiliated websites are quoted in U.S. Dollars. Any payment made with any other currency will be converted, at payer's expense, to the applicable U.S. Dollar amount before being applied to a purchase.
2. NOBEL CONTENT & PRODUCT
2.1 The Content and Product contained in the Site are intended for your informational, demonstration, and shopping purposes only. All materials on the Site (including, but not limited to articles, photographs, images, illustrations, audio clips, video clips, graphics, sound, music, text, demonstration programs, downloadable items, software and underlying code, also known as the "Content") are protected by copyright, and owned or controlled by Nobel or the party credited as the provider of the Content. You must abide by all additional trademark, service mark, patent, copyright notices, information, or restrictions contained in any Content accessed through the site.
2.2 Nobel does not warrant that Content contained in this Site will satisfy your requirements or that they are error or defect-free. Before using you should consult an Information Technology Professional to determine what your needs are. You assume responsibility for any and all uses of Content.
2.3 The site and its Content are protected by copyright pursuant to U.S. and international copyright laws, and title to the Content shall not pass to you or any other user. You may not modify, reverse-engineer, disassemble, decompile, transcribe, store in a retrieval system, translate into any language or computer language, re-transmit in electronic, mechanical, photoreproduction, recordation or otherwise in any form or by any means, publish, transmit, participate in the transfer or sale of, reproduce (except as provided in Section 2.5 of this Agreement), create new works from, including derivative works, perform, display, distribute, or in any way exploit or alter, any of the Content or Product (Product includes, but id not limited to, calling cards) or the site in whole or in part. Use of the Content or Product in a networked environment is prohibited. None of the Content or Product may be resold or redistributed without the prior written consent of Nobel, except that you may reproduce as provided herein.
2.4 Content or Product is subject to change without notice at the sole discretion of Nobel. If you violate any of the provisions contained in this User Agreement, your permission to use the Content or Product automatically terminates and you must immediately destroy any copies you have made of any portion of the Content or Product.
2.5 You may download or copy the Content, in accordance with the provisions contained herein, on the site for information, demonstration, and shopping purposes only, provided that each such copy contain the copyright notice as it appears in the original Content or Product.
Copying or storing of any Content for other than information, demonstration, and shopping purposes is expressly prohibited.
2.6 Some of the Content and Product are furnished by third party providers. These third party providers will not be liable for any inaccuracies or defects.
3. PRIVACY STATEMENT AND POLICIES
Nobel, Ltd., NobelCom.com ("Nobel", "we", or "our"), and its Customers, Partners, Suppliers, and Affiliates recognize and respect the privacy expectations of our customers. The following must be read and assented to for you to use our site. By using the Site, you are stating that you have read and are agreeing to the following:
3.1 Customer Privacy
Nobel is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
3.1.1 Information Collected
Nobel can collect information from our users at several different points on our web site. We collect, retain, and use information about you for the purpose of administering our relationship with you. In order to administer our relationship with you, it is necessary for you to provide certain information upon using portions of our Site. Such information includes your name (either your name, company, or organizations name), address, phone number, e-mail address, and other information gathered through the applicable process.
3.1.2 Information Automatically Placed On Your Hard Drive (Cookies)
In order to provide service to you, we require that a cookie be transferred to your computer's hard disk for record keeping purposes. The Cookies capture your e-mail address and your first and last name. Cookies allow you to access our site easier by storing your password on your computer so that you do not have to enter your password each time you log onto our site. To gain access to our Site, your computer must accept Cookies.
3.1.3 Non-Personally-Identifiable Information Collected Automatically (IP Addresses)
We collect IP addresses. Collection of IP addresses allows us to monitor fraud on our Site.
Nobel has no intention of collecting personally identifiable information (name, address, telephone number, or e-mail address) from individuals under the age of eighteen. If a child has provided us with personally-identifiable information, a parent or guardian of that child should contact us at the e-mail address listed in the "Accuracy of Information Collected" section if they would like the information deleted from our records. We will use reasonable efforts to delete the information regarding the child from our files.
3.1.5 Accuracy of Information Collected
We continually strive to maintain accurate and complete information about our users, members, customers, and clients. Should you believe that information is inaccurate or incomplete, you should notify help@NobelCom.com with concerns and the accurate information. We will use reasonable efforts to correct the incorrect information.
If a member wishes to subscribe to our newsletter, we ask for contact information such as name and email address. We send all new members a welcoming email to verify password and username. Members will occasionally receive information on products, services, special deals, and a newsletter. You may unsubscribe from this service at any time following the instructions provided in these emails.
Note: E-mail sent to Nobel may be used to answer questions, to follow up on questions and/or to improve the level of service provided to users. E-mail is not secure and is subject to interception by unauthorized individuals. If you wish to send personal or sensitive information, it should be sent by postal mail or phone via customer service.
We maintain security measures to protect your information from loss, misuse and alteration of information under our control. Our site employs SSL 128 bit encryption when private information is passed from you to us. The level of encryption you ultimately obtain is dependent upon your browser's capabilities. If you have any questions about security at our web site, please send an email to: help@NobelCom.com
3.3 Sharing of Information
3.3.1 Nobel Corporation
Within Nobel, any employee access to customer information is for business purposes only and is based on a need to know basis. This information is shared with Affiliates so that we can provide services and products that meet your circumstances and needs.
3.3.2 Third Parties
We enter into agreements with outside companies to provide services to our users. When we enter into such agreements, we require that these companies adhere to the same strict privacy standards in regards to the security and confidentiality of your information. We also do not allow such third party companies to disseminate your information to any other party.
3.3.3 Unaffiliated Third Parties
As a service to our users, we partner with unaffiliated third parties to offer products and services. At no time is your confidential information provided to these third parties.
3.3.4 Call Records
We do not currently offer call records, either printed or online.
In compliance with the privacy regulations protecting unlisted telephone numbers, customer service is not able to release complete phone numbers from the detailed records of a prepaid phone card account. We can, however, provide limited information. If you have specific questions regarding one call, you may call the customer service number listed with your order. On a limited basis, a representative can tell you the Date, Time, Duration of call, Originating area code and Destination area code only. For additional call detail information, or for more information than for one or two phone calls per record, go to your local law enforcement office to apply for a subpoena. Law enforcement officers or your legal counsel can contact us for instructions on where to submit the subpoena.
3.4 Legally Required Disclosure
There may be occasions where we are legally required to disclose information about you, such as in response to a subpoena, to prevent fraud, or to comply with a legally permitted inquiry by a governmental agency.
3.5 Opt In/Out
Our site provides an opportunity to opt-out of receiving communications from us and our partners at the point where we request information about you. Further, by not opting-out at the applicable places, you are opting-in to our use of your private information as laid out in this privacy statement and policy.
In addition to the above, our Free Trial program requires you to opt in to receive SMS (short message service) communications. By checking the box corresponding to ´┐?I agree to receive SMS and Email notifications from NobelCom´┐?, you explicitly give us your express prior authorization to send you SMS and e-mail communications. If you choose to opt-in you will receive one or more SMS messages including, but not limited to: a SMS with your PIN, a SMS to remind you to use your PIN, if you failed to do so, a SMS to remind you to purchase a product if you used your PIN and a SMS notifying you when the free trial PIN expires. All SMSes shall be accompanied by e-mails with more detailed information. You can opt-out of receiving SMS communications, at anytime, by sending an e-mail at help@NobelCom.com or by calling our 7/24h Customer Service team at 1-888-520-9215.
3.6 Link To This Site
If you linked to this site from another site, use of that site is subject to the privacy statement and policies of that site.
3.7 Link To Other Site
This web site contains links to other sites. Please be aware that Nobel is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Site. Note: Use of this Site constitutes consent to monitoring. All web site traffic on this site is monitored for copyright, security, and statistical purposes. Unauthorized attempts to upload or change information, to download the entire web site, or otherwise cause damage are strictly prohibited and may be punishable under any applicable local, state, federal, and/or international laws.
4. COPYRIGHTS AND TRADEMARKS
4.1 Copyright Notice
Copyright 2013 Nobel, Ltd., Canons Court, 22 Victoria Street, Hamilton HM 12, Bermuda. All rights reserved. All material on this site is owned by Nobel, or its Customers, Partners, Suppliers, or Affiliates, and is protected by national and international copyright law. Unauthorized duplication or distribution is prohibited.
Nobel and NobelCom.com are trademarks of Nobel, Ltd. The names of companies and products mentioned and contained on the Site may be the trademark of their respective owners.
5. IDEA SUBMISSIONS
Our policy is to not accept unsolicited ideas about new marketing, advertising, product, and/or packaging concepts and/or improvements. This policy is to avoid confusion about our ownership of new concepts. If you do send us a message about a proposed new idea, your message will be treated as non-proprietary and non-confidential and becomes our property and may or may not be used by us for any purpose without compensation to you.
6. REPRESENTATIONS AND WARRANTIES
6.1 You represent, warrant and covenant: (a) that you are at least eighteen years old, (b) that all information provided by you is accurate and correct, and (c) that you will not infringe the right of any third party.
6.2 USE OF THIS SITE IS AT YOUR SOLE RISK. NOBEL DOES NOT REPRESENT OR WARRANT: THE ACCURACY OR RELIABILITY OF ANY CONTENT, INFORMATION, SERVICE, PRODUCT, SOFTWARE, OR DEMONSTRATION CONTAINED ON THE SITE. RELIANCE UPON SUCH CONTENT, INFORMATION, SERVICE, PRODUCT, SOFTWARE OR DEMONSTRATION SHALL BE AT YOUR OWN RISK.
6.3 THE CONTENT, INFORMATION, SERVICES, PRODUCT, SOFTWARE, AND DEMONSTRATIONS, CONTAINED HEREIN AND PROVIDED ARE DONE SO ON AN "AS IS" BASIS WITHOUT ANY WARRANTIES OF ANY KIND. NOBEL AND ITS RESPECTIVE CUSTOMERS, PARTNERS, SUPPLIERS, AND AFFILIATES, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTIES' RIGHTS. NOBEL AND ITS RESPECTIVE CUSTOMERS, PARTNERS, SUPPLIERS, AND AFFILIATES MAKE NO REPRSENTATIONS OR WARRANTIES ABOUT THE RELIABILITY, COMPLETENESS, ACCURACY, SUITABILITY, CURRENTNESS OR TIMELINESS OF THE CONTENT, INFORMATION, SERVICES, PRODUCT, SOFTWARE, AND DEMONSTRATIONS ON OR THROUGH THE USE OF THE SITE.
6.4 NOBEL, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND/OR ITS RESPECTIVE CUSTOMERS, PARTNERS, SUPPLIERS, AND AFFILIATES AND SUPPLIERS SHALL IN NO EVENT BE LIABILE FOR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, INCIDENTAL AND CONSEQUENTIAL DAMAGES, DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION, OR LOST PROFITS, RESULTING FROM THE USE OR NON-USE OF THE SITE OR THE CONTENT, INFORMATION, SERVICE, PRODUCT, SOFTWARE, AND DEMONSTRATIONS AND THE RELATED GRAPHICS CONTAINED THEREIN. SUCH LIMITATIONS TO CONSEQUENTIAL AND INCIDENTIAL DAMAGES IS IN EFFECT AND FULL FORCE WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT NOBEL IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED, YOUR SOLE AND EXCLSUIVE REMEDY UNDER THIS AGREEMENT IS TO DISCONTINUE USE OF THIS SITE. SINCE SOME STATES/JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTIAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. REMEDIES UNDER THIS AGREEMENT ARE EXCLUSIVE AND LIMITED TO THOSE EXPRESSLY PROVIDED FOR IN THIS AGREEMENT.
NOBEL IS IN NO WAY LIABLE FOR TRANSMISSION FAILURE, INCLUDING BUT NOT LIMITED TO, THE FAILURE, DELAY, INTERRUPTION OR CORRUPTION OF ANY DATA OR OTHER INFORMATION TRANSMITTED IN CONNECTION WITH USE OF THE SITE. INFORMATION IS TRANSMITTED OVER MANY DIFFERENT EXCHANGES, THE INTERNET, ROUTERS, CARRIER LINES, AND LOCAL AND LONG DISTANCE PHONE COMPANIES AND INTERNET SERVICE PROVIDERS. THESE DEVICES ARE MAINTAINED, SERVICED, AND OWNED BY THIRD PARTIES. THEIR MAINTAINANCE AND SERVICE IS OUT OF THE CONTROL OF NOBEL.
You agree to defend, indemnify and hold Nobel, its officers, directors, employees, agents, subsidiaries, Customers, Partners, Suppliers, and Affiliates (the "Indemnified Parties"), from and against any and all liability, costs, and settlements, including, without limitation, reasonable attorneys' fees and accounting fees, incurred by the Indemnified Parties in connection with any claim arising out of any breach of this User Agreement by you or any user of any account assigned to you, whether such user is authorized or unauthorized. Nobel will promptly provide notice to you of any such claim, suit, or proceeding and, at your expense, will reasonably cooperate with you in your handling of such matter.
Nobel is linked to by other Internet sites and resources. Nobel is not responsible for the content or is in any way associated with these third parties. All inquiries regarding the linking sites should be directed to those sites. We provide links to other web sites that we think may be of interest to our users. By providing links, we are not endorsing the materials and content disseminated at those web sites, and we are not responsible for the materials and content at any other site.
10. PROTECTION OF ID AND PASSWORD
You are required to have a password and user ID to access portions of our Site.
10.1 You are given a password and a user ID during registration. The password you are given is the pin number of your first order. You can change your password through account management in the "My Account" section of the Site. Information given during registration must be accurate and updated accordingly. You must be 18 years or older to use this site. In order to protect the accounts of all users, you may not select or use a user ID of another person or use a user ID in which another person has already claimed. Noncompliance with the foregoing shall constitute a breach of this Agreement. Such noncompliance may result in termination of your account. You are solely responsible for maintaining the confidentiality of your user ID and password.
10.2 You must notify Nobel at, help@NobelCom.com of any known or suspected breach of security, including theft, loss, or unauthorized disclosure of your password or credit card information, or unauthorized access or use(s) of your account, or any known or suspected.
10.3 You are responsible for any and all use and activity on your Nobel account. You are responsible for third party users, including employees, authorized or unauthorized by you to use your user ID and password. Any illegal activity, including, but not limited to, fraudulent misrepresentation, may be, at Nobel's sole discretion, grounds for termination of your account. In certain circumstances, Nobel may refer you to appropriate law enforcement agencies.
11. USE OF SOFTWARE
11.1 Software that is made available to download from this Site ("Software") is the copyrighted work of Nobel, its Customers, Partners, Suppliers, or Affiliates. Your use of the Software is governed by the license agreement ("License Agreement"), if any, that is included with the Software. You may only download and install Software, that contains a License Agreement, upon agreeing to the License Agreement terms.
11.2 The Software provided to and downloaded by you in accordance with Section 11.1, is licensed to you, subject to the terms contained herein. You have no rights to the Software, code, enhancements, or modifications provided to you beyond the terms contained in the License Agreement. You may not assign, sublicense or transfer any license granted to you by Nobel, its Customers, Partners, Suppliers, or Affiliates. Any attempt to sublicense, transfer, or assign shall be null and void, as if no such attempt had been made. You may not copy, create derivative works, reverse engineer, distribute, or modify the software, code, enhancements, or modifications except that you may make one copy for archival purposes.
11.3 Your use of the Software constitutes your acknowledgment that the Software, and any accompanying technical information and documentation, is subject to applicable United States of America export controls laws and regulations. Further, you agree that you will not export or re-export the Software directly or indirectly to any countries that are subject to United States of America export restrictions.
12.1 You can terminate your account at any time. To terminate your account, send an e-mail to: help@NobelCom.com.
12.2 Nobel may, in its sole discretion, suspend or terminate your access to all or part of the site for any reason. Such reasons for termination include, without limitation, breach of this Agreement or if your conduct is unlawful or is harmful to the interest of Nobel and/or its Customers, Partners, Suppliers, or Affiliates.
13. ARBITRATION & CHOICE OF FORUM
By accepting these Terms and Conditions through use of this website, you agree that, in the event a dispute arises between you and Nobel, the exclusive remedy for the dispute shall be resolution by assignment to the American Arbitration Association ("AAA") in the State of New York for a final and binding decision by a panel of three retired judges in accordance with AAA Commercial Arbitration Rules. You and Nobel, in consideration of the fact that there will be binding arbitration, agree to waive any claim for punitive or exemplary damages, and agree to seek only compensatory damages in the arbitration proceeding. You and Nobel further agree that each of you may only participate in such proceedings or bring any claim arising out or your transactions with Nobel in an individual capacity, and not as a plaintiff or class member in any purported class or as part of a representative proceeding. You and Nobel understand that, by agreeing to arbitration, each is waiving its right to jury trial and appeal. You and Nobel further agree that the terms and provisions of this Agreement will be governed by and construed in accordance with the laws of the State of New York as set forth below. If either your or Nobel attempts to institute a legal proceeding in court to enforce or interpret any arbitration decision, such proceeding must be instituted and maintained in the federal court for the Southern District of the State of New York. You consent to appearing at an arbitration conducted in the State of New York, and if it becomes necessary, to the jurisdiction of courts in the State of New York. You hereby waive any objections to such jurisdiction in any action arising out of your transactions with Nobel, including any claim involving Nobel's employees, officers, or directors.
14. CHOICE OF LAW
The User Agreement is governed by the internal substantive laws of the State of New York, without respect to its conflict of laws principles.
15. UNITED STATES INFORMATION CONTROLS
The United States government polices and controls the export of products and information, including, but not limited to, software. You must comply with restrictions placed on products and information by the United States government and not export or re-export the Content, Information, Service, Products, Software, or Demonstrations to countries or persons prohibited under the export control laws. By downloading the Content, Information, Service, Products, Software, or Demonstrations, you are agreeing that you are not in a country to which such export of products and information is prohibited. By downloading the Content, Information, Service, Products, Software, or Demonstrations, you are also agreeing that you are not a person or entity to which such export of products and information is prohibited. You are solely responsible for complying with all laws of your local jurisdiction, as well as laws of the jurisdictions in which the information travels through to got to you, regarding the import, export, or re-export of the Content, Information, Service, Products, Software, or Demonstrations.
16. CALLING CARD USAGE
Following is our general statement on calling card usage. For specific card rules and regulations, please see such rules and regulations for the specific card. PLEASE BE AWARE THAT ALL PINS AVAILABLE ON OUR WEBSITE HAVE A LIMITED VALIDITY OF 365 DAYS. WHETHER USED OR NOT, THE PIN WILL EXPIRE AFTER 365 DAYS, STARTING THE DATE WHEN THE PIN WAS ACQUIRED. ONCE THE PIN EXPIRES YOU WILL NO LONGER BE ABLE TO USE IT. We do not give refunds nor grant any form of compensations for your failure to use the PIN within its validity period. You are solely responsible for making sure that the PIN is used within its validity period.
In order to place an international call using a Nobel calling card you must follow these steps:
1) Dial the access number (local access numbers imply charges from the local phone provider while 800 access numbers do not, but carry a per minute surcharge deducted from the balance on the card). After completing this step, if you have the ´┐?pinless dialing´┐? feature enabled go directly to step 3);
2) A voice prompt shall ask for the PIN of the product to be entered. After the voice prompt please enter your PIN.
3) A voice prompt announces the balance in USD currently available;
5) A voice prompt asks for the destination number to be entered (in international format). After the voice prompt please enter your destination number. Customers with ´┐?speed dial´┐? feature enabled only need to dial the shortcut associated with their destination number;
6) A voice prompt announces the number of minutes available for the respective destination based on the total balance left on the PIN. YOU SHOULD UNDER NO CIRCUMSTANCES PRESS THE SEND/CALL KEY ON YOUR PHONE. IF YOU DO SO YOU WILL DISCONNECT THE CALL FROM THE NOBEL NETWORK AND YOU WILL CONNECT THROUGH YOUR LOCAL PHONE PROVIDER´┐?S NETWORK. THIS MIGHT GENERATE ADDITIONAL EXPENSES AS THE CALLS WILL BE CONNECTED USING THE PHONE PROVIDER´┐?S NETWORK AND YOU WILL BE CHARGED AT THE RATES SET OUT BY YOUR LOCAL PHONE PROVIDER.
OUR NETWORK IS SPECIFICALLY DESIGNED TO CONNECT YOUR CALLS AND TO ALLOW YOU TO USE OUR CALLING CARDS ONLY WHEN ALL OF THE ABOVE MENTIONED STEPS ARE CHECKED.
Please be aware that if you try to use our calling cards AND YOU DO NOT HEAR ONE OF THE VOICE PROMPTS OR IF YOU PRESS THE SEND/CALL KEY then you call might be connected through your local phone provider´┐?s network and your call might be charged at the rates set out by your local phone provider. If you do not hear any of the above mentioned prompts please contact immediately our Customer Service.
Any failure in completing the dialing instructions step by step can generate additional charges. Under no circumstances shall Nobel be held liable for your failure to comply with the dialing instructions. We do not give refunds or grant any form of compensations for the additional expenses generated by not complying with the dialing instructions or by connecting the calls through your phone provider. You are solely responsible for reading the dialing instructions and for completing each step, as described above.
Promotions, discounts, and contest winnings available on the site may not be used in conjunction with any other form of discount or promotion already applied for a given calling card purchase. No discount or promotion may be applied to a calling card after it has been purchased. Effective per-minute rate realized depends on efficient use of included minutes. The minutes for a calling card are based on one call using a local access number where available.
Calling Card Rates may vary. Rates are the rate set forth for each specific calling card plus any added fee(s), and/or charge(s) set forth herein or in information for a calling card. A connection/disconnection fee may apply to each domestic and international call and varies by country unless otherwise stated and such fee shall be charged to your calling card. All calls are billed in 1minute increments and rounded up unless otherwise stated. For each answered call, billing begins no earlier than the point at which the PIN is entered.
Certain premium-rate telephone numbers and certain special phone numbers may not be connected. For calls to premium-rate telephone numbers and calls to special phone numbers we reserve the right to charge your calling card at a higher rate than the rate advertised on the site under a calling destination.
Local and Regional Phone Company charges may apply and such fees shall be charged to your calling card. Public payphones may incur an additional charge of up to $0.99 depending on the payphone carrier's policy. Some Calling Cards have a maintenance fee of up to $0.99 a week which will be applied to your calling card within 30 days of first use, as specified. An 800 access fee may be applied to calls without a valid destination number and such fee shall be charged to your calling card. Outside of the United States, 800 access fees may be applied even to calls with valid destination numbers. Access fees to local access numbers may be applied. While the local access numbers listed are intended to allow customers to place local calls that incur no charges, NobelCom makes no representation as to whether calls to the local access numbers listed will incur long-distance or other charges imposed by the customer's local telephone company, and NobelCom disclaims all responsibility for any such charges. Federal, State, and local taxes for Lifeline Assistance and Universal Service Fund will be deducted from your calling card. Calls to Directory Assistance will be charged at a higher rate and such fee shall be charged to your calling card.
Not all telephones are compatible with PIN calls. Access to compatible telephones is limited in some locations.
Due to customer demand for simplicity of use, most of our phone cards utilize the ** key to signify the end of a call. This improves the ease of usage for customers wishing to not re-enter their PIN to make a new call.
Nobelcom.com delivers calling cards to your e-mail account within minutes of placing your order.
For fraud protection purposes, first-time customers may be subject to telephone verification before shipment. If the NobelCom.com system flags your order for verification, one of our customer service representatives will call you within the next 24 business hours or ASAP to confirm your order over the phone, depending on the option chosen in the sign-up process.
For certain high-risk customers, including those abroad and overseas, Nobelcom.com customer service representatives may ask for copies of documentation for verification purposes. This may include, but is not limited to, a passport, driver's license, or a copy of the front and back of the credit card used. In requesting and accepting such documentation, Nobelcom.com will always adhere to the requirements of applicable privacy laws and its credit card merchant agreements.
Please call us at 1-888-520-9215 if you have any questions about our instant delivery or fraud protection policies. Customer service representatives are available 24/7 toll free, in the United States and Canada.
Billing errors may occur. If you have been undercharged, we, in our sole discretion, may charge your provided credit card and/or your PIN or calling product the amount for which you were incorrectly not charged.
NOBEL is committed to providing the lowest phone card rates possible. Therefore, on orders of less than $40.00 we charge a processing fee to cover our cost in verifying the identity of our customers and managing these purchases. This fee is charged irrespective of the method of payment. All non-rechargeable calling cards expire 90 days after first use or 1 year (365 days) after day of issue. All rechargeable calling cards expire 1 year (365 days) after last use unless otherwise stated.
Prices are subject to change without notice. Refunds will be offered in the form of exchanges or store-credit on all cards having a full balance, excluding discontinued products. Any promotion or discount applied to an order for which a refund is provided will be deducted from the amount of the refund.
PIN-less dialing feature is available only for calls originated from USA continental. Any PIN-less dialing capability will expire and become inoperative 180 days after the date of the PIN's activation, or if the PIN is recharged, 180 days after the latest recharge.
NobelCom.com phone service is not compatible with automatic dialing devices. Using such devices in conjunction with NobelCom.com services is prohibited. Use of an automatic dialing device in conjunction with NobelCom.com service entitles NobelCom.com to suspend the NobelCom.com account with which the device is being used and to charge a $50 disconnection fee to that account.
Customers placing calls from outside of the United States of America should use the access numbers provided online at http://www.nobelcom.com/nobelcom/jsp/globalaccess/global_access.jsp for the specific country or region from which each call is made. Using an access number from a country or region other than that for which the access number is designated may incur additional charges of up to $1.00 per minute for each minute the access number is used in a country or region other than the country or region for which the access number is designated.
Network services are provided by NobelTel, LLC, a Delaware Limited Liability Company, and its affiliate carriers. NobelTel, LLC is not affiliated with Nobel, Ltd.
When using your Account you have the possibility to activate Automatic Recharge. This is a feature that, when activated, automatically recharges your card when you run low on credit with an amount specified by you. Please be aware that this feature represents an automated process that might generate extra charges to your account. You are solely responsible for activating and deactivating the feature. Nobel is not able to turn the feature on or off without your consent. This means that you have exclusive control over the feature and, consequently, you are solely responsible for the additional costs generated by enabling or failing to disable such feature.
You receive Nobel Points for each recharge and also when referring your friends. You can then use the Nobel Points to get discounts on your recharges. Please be aware that the Nobel Points expire after one (1) year, starting the date they were issued. You are solely responsible for using the Nobel Points within their validity period. Nobel shall be in no way responsible for your failure to use the Nobel Points within the one (1) year period.If you choose to dial a toll-free or local access number from abroad you will need to activate the roaming service with your telephone service provider for using a cellular phone outside your country. Roaming usually implies extra charges applied by your service provider. Although you can dial the numbers while roaming, the toll-free or local access numbers that we supply to you in order to use our products are not meant to be dialed outside your country. If you choose to do so, you will incur extra charges applied by your service provider for calling the toll-free or access numbers while roaming. You are solely responsible for such charges and we will not offer you any refund or compensation for the charges incurred by you as a result of dialing the provided toll-free or local access numbers outside your country.
17. TERMS & CONDITIONS APPLICABLE ONLY TO TOP UP PURCHASES
Denomination means the amount that is debited to the Customer's account if the Customer places and order for a Top Up.
Top Up means the transfer or act of transferring a prepaid credit amount (hereinafter also referred to as a "transfer") by a Customer from his credit account to a Mobile Network Operator (hereinafter referred as "MNO") to pay for the provision of telecommunications services by that MNO to a mobile telephone number of a Recipient.
Recipient means an individual that resides in the listed territories and that uses a telephone number registered under the networks operated by the listed MNOs and receives a Top Up.
Top Up value means the amount of prepaid airtime credit that Nobel will electronically send to the Suppliers/MNOs for the benefit of the Recipient.
17.1 Top Up Services
The Services shall only be provided by Nobel to all Customers above 18 residing in the U.S., and any and all transfers performed by such Customers shall be available only for transferring prepaid credit to mobile telephone numbers located in the listed territories (available on the website, and subject to change without prior notice). Such numbers must be registered under the networks operated by the listed MNOs (available on the website, and subject to change without prior notice).
Nobel does not make any claims with regard to the availability of Top Ups on the website.
Top-ups will generally have an expiration date, which is established by the MNO. For additional details, please consult the MNO's terms and conditions with regard to processing Top-Ups.
17.1.3 Sending a Top-Up
We reserve the right to limit the number of Top Ups and/or the value of each Top Up to a specific value, over a specific time period, at our own discretion. It is the Customer's responsibility to periodically check the Website in order to determine if such changes occur.
When sending a Top Up, the Customer shall ensure that all instructions given by him to us through the website are accurate and complete, and that the mobile phone number of the Recipient is inserted correctly. In particular, prior to confirming any Top Up related actions, the Customer shall ensure that the information which is conveyed back to the Customer confirming the action that he sent through the Website is accurately describing the action which he intended to perform. Once the Customer confirms an action, either by finalizing a transfer or by any other mean that result in the Customer sending an instruction to Nobel to process an action, then such processed action shall be final and binding to the Customer.
The Customer must carefully examine any and all Top Up related information available on the Website or provided by the MNO. NOBEL DOES NOT PROVIDE ANY WARRANTIES WITH REGARD TO THE INFORMATION AVAILABLE ON THE WEBSITE, SUCH INFORMATION BEING PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
When using Nobel's website, the Customer has the option to choose the country where the number of the Recipient is located and the MNO that operates the network under which the number of the Recipient is registered. Nobel does not provide any warranties with regard to such information, both the MNOs and the countries list being subject to change without prior notice to the Customer. It shall be Customer's responsibility to periodically check the website for such changes.
The Customer is solely responsible for correctly inputting the telephone number of the Recipient, for choosing the country where the number of the Recipient is located and the MNO that operates the network under which the number of the Recipient is registered. Nobel shall be in no way responsible for any such error, including, but not limited to: inserting an incorrect number, a number of a different Recipient, a number that is not located in the listed territories or not activated or registered under the networks operated by the listed MNOs.
After inserting the telephone number of the Recipient, the Customer chooses the denomination, which shall be debited from his account and applied to the Top Up process. Nobel shall inform the Customer regarding the approximate amount of credit (Top Up value) that will be electronically transferred to the MNO for the benefit of the account associated to the mobile phone number of the Recipient. The Customer should be aware that the value of the denomination may not be identical to the value of the Top Up or the amount of credit that the Recipient will receive. Usually, the value of the credit transferred to or received by the Recipient is lower than the value of the denomination due to currency fluctuations/conversions or charges set out by the Suppliers and the MNOs. Nobel's sole guarantee is that the Customer shall be informed regarding the approximate value of the credit that will be electronically transferred to the mobile telephone number of the Recipient. Nobel specifically disclaims any other associated or non associated warranties or guarantees with regard to the amount of credit that will be electronically transferred to the mobile telephone number of the Recipient and Customer agrees to indemnify, hold harmless and defend Nobel, from and against any and all liability, claims, actions, loss, damage, costs and expenses awarded against, incurred by or paid or payable by Nobel as a result of any claim, loss or damage arising out of the negligent, willful or unlawful act or omission of the Customer under this paragraph.
Once Nobel receives a proper and complete request for a Top Up, the Customer's account is debited. This means that the Customer cannot cancel a Top Up. All Top Ups are final with no refund or exchange permitted. After the Customer's account is debited, Nobel will forward an electronic request to the MNO that was indicated by the Customer, so that such MNO will provide a credit in exchange for the denomination transferred for the benefit of the mobile telephone number of the Recipient. The MNO shall be the only party liable to the Customer with regard to the provision of the mobile services to which the Top Up applies.
By agreeing to the present set of terms and conditions, the Customer authorizes Nobel to act upon any instruction to debit an account received through the Website, if such instruction has been transmitted using the Customer's Password and/or any other authentication process that Nobel may require to be used in connection with the Website, without requiring Nobel to make any further authentication or enquiry.
Nobel does not warrant in any way nor do we make any claims with regard to the time required for a Top Up to reach the Recipient.
The credit that the Customer shall transfer to the Recipient's prepaid telephone number shall be consumed by the Recipient in using mobile phone services as per the MNO's terms and conditions that may change from time to time. Such credit has a limited validity period and, depending on the service/denominations, the credit will expire after a period set by the MNO. In addition, such credit might be subject to local taxes of the destination country such as Value Added Tax (VAT) or other local taxes.
The MNOs have the right to convert the amount of transferred credit to a different service, as they see fit. Also, the MNOs have the right to deduct any applicable charges or fees. Nobel shall be in no way responsible in this regard and it specifically disclaims any associated warranties or guarantees. The Customer and the Recipient are solely responsible for consulting the MNO's terms and conditions with regard to processing Top Ups. Any failure in this regard shall not be deemed a failure of Nobel to provide the services according to the Website and the present set of terms and conditions.
Credits are transferred without recourse against Nobel for any breach of contract by the MNO. Any disputes regarding the quality, minutes provided, cost, expiration, or other terms of the transferred credits must be handled directly between the Customer or the Recipient and the MNO.
17.2 Charges And Fees
For each Top Up that the Customer orders he shall be charged with a Top Up Transfer Fee. Such charge shall apply to the denomination of each Top Up and not to the total amount of the order.
If the Customer places an order that includes other Products as well, such as calling cards, then the Customer might be responsible for paying the processing fee that applies for orders below a certain value, and such processing fee, if applicable, shall apply to the entire order, including Top Ups.
In both of the cases referenced above, and in the case of any applicable tax or fee, the charges shall apply to the denomination and not to the Top Up value.
17.3 Limitation Of Liability
Customer agrees that in no event shall Nobel and any underlying carrier or MNO be liable for any consequential, punitive, incidental, indirect or special loss or damage whatsoever (including but not limited to damages for loss of income, loss of business or profits, or confidential or other information, for business interruption, for loss of privacy arising out of or in any way related to the use of or inability to use the Top Up services arising from or in any way connected with the performance of its obligations under these Terms and Conditions, even if Nobel has been advised of the possibility of such damages and even if the remedy fails of its essential purpose. Additionally, in no event will Nobel, Nobel's Affiliates and their respective shareholders be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages of any kind (including, but not limited to, economic loss, loss of information or data, interruption, delay or loss of access to or use of the Internet, and the like), arising in any way or any manner from errors or omissions in the content or defects in the services provided by Nobel hereunder or the Customer's access to and use of the Services.
The Customer agrees to indemnify, hold harmless and defend Nobel, at Customer's own expense, from and against any and all liability, claims, actions, loss, damage, costs and expenses (including but not limited to reasonable attorney's fees) awarded against, incurred by or paid or payable by Nobel as a result of any claim, loss or damage arising out of the negligent, willful or unlawful act or omission and/or default of the Customer under these Terms and Conditions, any applicable law or rights or any third parties and/or the misuse of the Top Up services.
Nobel shall not be liable for any deficiency in performance caused in whole or in part by any act or omission of an underlying carrier or service provider, dealer, equipment or facility failure, network problems, lack of coverage or network capacity, equipment failure or modification, acts of God, strikes, fire, war, terrorism, riot, emergency, serious and sustained power outage or severe Internet service disruption, flood, government actions or any other cause beyond Nobel's reasonable control.
Nobel's total liability for direct damages resulting under these Terms and Conditions, regardless of whether that liability arises in contract, tort (including negligence), equity or statute shall, unless otherwise stated in these Terms and Conditions, be limited to the value of the purchase.
This section shall survive termination of these Terms and Conditions and the Agreement they represent.
If any provision of this User Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of the User Agreement, which shall remain in full force and effect.
No waiver of any of these provisions shall be deemed a further or continuing waiver of such provision or any other provision.
20. FORCE MAJEURE
Nobel is not liable for failure or delay in performing an obligation under this Agreement that is due to causes beyond its control, such as natural catastrophes, governmental acts or omission, laws or regulations, labor strikes or difficulties, computer viruses, war, transportation stoppages or slowdowns or the inability to procure Content, information, service, carriers, Product, Software, or Demonstrations. If any of these causes continue to prevent or delay performance for more than 180 days, you may terminate this Agreement, effective immediately upon notice to Nobel.
21. COMPLETE AGREEMENT
These provisions constitute the entire Agreement between you and Nobel with respect to the use of this Site and any Software, Content, or Product contained therein, unless specified and marked "ADDENDUM" on the site.
22. OFFICIAL CORRESPONDENCE
Official correspondence must be sent via postal mail to:
Post Office 9 Bucharest, PO Box 17
In the event you have a claim of copyright infringement with respect to Content that is contained in the site, please notify, Nobel Ltd., Customer Support, Post Office 9 Bucharest, PO Box 17, Romania or by e-mail at help@NobelCom.com.